Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tryambakamsmm@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tryambakamsmm@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tryambakamsmm@gmail.com.

Once an order is confirmed, Shree Tryambakam Dairy And Agro Products will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

In case of Damaged product 

  • Shree Tryambakam Dairy And Agro Products needs to be notified of damaged product within 5 days from delivery date via email to info@tryambakam.in 
  • In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent. 
  • In case of multiple item shipments, only the affected product can be returned and replaced.
  • We will be happy to re-send and replace the product(s) promptly  and we will work with you on providing an amicable solution.
  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of Missing product

  • Shree Tryambakam Dairy And Agro Products needs to be notified of missing product within 5 days from delivery date via email to info@tryambakam.in 
  • In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent. 
  • We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of spoiled product

  • Shree Tryambakam Dairy And Agro Products needs to be notified of spoilage of product within 10 days from delivery date via email to info@tryambakam.in
  • In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared 
  • We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
  • We will work with you on providing an amicable solution. 
  • Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 
  • Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter. 

In case of Approved Replacements

Approved replacements will be delivered within 10-15 working days